Our back office and contact center analytics and automation software is used to build enterprise value by improving performance, reducing costs, and transforming the employee and customer experience.
Gain visibility into the desktopand isolate technology, process, training and other issues.
Decrease employee and customer effort by removing barriers to productivity and service.
Reduce costs by eliminating redundant, costly activity like copy and paste, re-keying data and more.
Cicero Discovery Analytics & Automation
Cicero Discovery is Desktop Analytics software that captures and stores activities and events across applications, time and users to highlight areas of improvement in processes, compliance, training, and application utilization.
Cicero Discovery Automation quickly reduces redundant, manual activity by eliminating copy and paste within and between applications, automating common tasks such as customer look-up and search, and delivering single sign-on.
First Tennessee Bank selected Cicero software to provide intelligent unified desktop solutions for their customer service operations and throughout their enterprise. Learn how First Tennessee Bank used Cicero software to integrate 45 applications and automate processes. Read more →
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