Isolate & Automate
Remove the barriers to employee productivity and a great customer experience
We help people who manage today’s enterprises see and remove barriers with their existing technologies in contact centers and the back office.
Gain visibility into the desktop and isolate technology, process, training and other issues.
Decrease employee and customer effort by removing barriers to productivity and service.
Reduce costs by eliminating redundant, costly activity like copy and paste, re-keying data and more.
Cicero Discovery is Desktop Analytics software that captures and stores activities and events across applications, time and users to highlight areas of improvement in processes, compliance, training, and application utilization.
Cicero Discovery Automation quickly reduces redundant, manual activity by eliminating copy and paste within and between applications, automating common tasks such as customer look-up and search, and delivering single sign-on.
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