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- Focus on the customer, always
- Take Away the Distractions of Technology with Consistent Service Delivery. Learn More
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- Improve sales potential
- Make Customer Conversations More Profitable. See 40% Increase in Revenue. Learn More
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- Save money and time
- Save more than $2000 per workstation in 12 months. Reduce AHT, Training, and more.Learn More
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- Build responsibly
- Eliminate up to 90% of Configuration and Change Control Costs, Time. Learn More
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- Better experience for all
- Simplify the Desktop. Provide 30% Faster Service & Commensurate Lift in Employee Retention. Learn More
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- Secure and trusted
- Take control of Your Desktops. Enforce Compliance, Data Entry, Business Rules. Learn More
Introducing Cicero XM
Deliver the right information to the right people at the right time. It’s that simple.
Efficiency
Integrate applications, share data, consume web services, and automate interaction workflow without modifying or writing code to drive business user efficiency.
- Non-invasive Integration
- Process Automation
- Easy-to-use Integration Toolset
Effectiveness
Organize information and manage interactions in a unified, intelligent desktop to drive business user effectiveness. Get all the benefits of Cicero XM Integrator, plus:
- Intelligent User Guidance
- Composite Applications, Toolbars
- Interaction Focused Workspace
Insight
Manage customer interactions and provide reporting to provide enterprise operational insight. Get all the benefits of Cicero XM Desktop, plus:
- Interaction Database
- Analytics, Reporting
- Real-time Change Management
Cicero allowed us to integrate more than twenty applications in our service center enabling us to streamline processes, improve and streamline our ability to capture the essence of relationships and shorten new hire training from eight to six weeks. More importantly, we have been able to empower our agents with the information and tools that they need to better focus on callers and create higher customer satisfaction.
Diane Martin, Director - Technology Services, Fortune 500 Financial Services Company
Customers and Partners
- Some of our Customers
- Merrill Lynch
- Nationwide Financial
- Bank of America
- Some of our Partners
- Bluepheonix
- Bravepoint
- empower