Desktop Activity Intelligence and Improvement for the Back Office & Contact Center
Cicero desktop analytics allows you to capture data about the customer and employee experience in order to identify areas for improvement.
Identify areas of inefficiencies, duplicate effort, missing data, rework and bottlenecks using Cicero desktop analytics.
Use Cicero desktop analytics to identify issues related to data entry, following steps, etc. to ensure business and compliance rules (PCI, HIPAA) are followed.
Capture key information about high value customers, unapproved app use, performance, service level objectives, and additional areas of interest with Cicero desktop analytics.