• Perform to Potential

    Improve the Employee Experience & Transform the Customer Experience across the Enterprise.

    Try Cicero Discovery
  • Perform to Potential

    Find & Eliminate the Obstacles to Employee Performance in the Back Office.

    Try Cicero Discovery

Desktop Analytics

Desktop Activity Intelligence and Improvement for the Back Office & Contact Center

Customer Experience

Cicero desktop analytics allows you to capture data about the customer and employee experience in order to identify areas for improvement.

Process Improvement

Identify areas of inefficiencies, duplicate effort, missing data, rework and bottlenecks using Cicero desktop analytics.

Compliance & Auditing

Use Cicero desktop analytics to identify issues related to data entry, following steps, etc. to ensure business and compliance rules (PCI, HIPAA) are followed.

Operational Insight

Capture key information about high value customers, unapproved app use, performance, service level objectives, and additional areas of interest with Cicero desktop analytics.

The Cicero Difference

cicero desktop analytics
Process Analytics

Track personal and workflow productivity across multiple users and desktops in the back office and contact center.

cicero desktop analytics
Partners in Success

We  work directly in partnership with customers and partners to ensure success.

cicero desktop analytics
No Spaghetti Code

Our United Data Model® separates us from all the rest in desktop integration and automation.

Cicero in Action

  • International Bank Saves $2.5M

    After deploying desktop activity intelligence, an international bank discovered significant idle time and were able to reallocate staff, delivering an annual savings of $2.5M.

  • Hardware Company Saves $2M

    A Fortune 500 computer hardware company reduced Average Handle Time (AHT) by 20% for a savings of $2M per year in their contact center.

  • Bank Increases Productivity by 50%

    A global bank is using Cicero desktop activity intelligence to eliminate manual processes and provide a better customer experience, resulting in over 50% productivity increase as well as a 20% reduction in error and rework.

  • Financial Services Saves $1.2M

    A Fortune 500 financial services company reduced new hire training by 2 weeks, increased productivity by 13% and saved $1.2M per year.

  • BPO Saves $1M

    After implementing Cicero, a Business Process Outsourcer (BPO) reduced Average Handle Time (AHT) in their contact center by 40 seconds per call and achieved an overall savings of $1M with an ROI in less than 6 months.

  • Healthcare Service Provider Saves $3M

    Cicero technology was implemented at a major US Healthcare Service Provider, reducing login time by 60% and reducing call time by 25%, which resulted in savings of $3M per year.

Cicero Customers

MedData
KHEAA
JPMC
Hagerty
First Tennessee Bank
First American
El Paso Electric
Deutsche Bank
Crestline
Coventry
Center Partners
Canon
Bank of America
Bankers Financial
Assurant
Altagas
AirEvac
AIC
American Homepatient
American Diabetes Association
Vanderbilt
UBS
Seattle
Nationwide
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