Desktop Activity Intelligence
Cicero Desktop Analytics & Automation for the Back Office and Contact Center
Cicero provides desktop activity intelligence and improvement software to measure and manage how people, processes, and technology work together in the contact center and back office. Leveraging a suite of “sensors,” Cicero Discovery’s desktop analytics software collects any desktop activity and supports Big Data initiatives by capturing the customer journey at various touch points. This allows organizations to focus on areas for improvement in business processes, compliance, training, and application usage.
Cicero Desktop Analytics
Companies are using Cicero desktop analytics in the back office and contact center to gain operational insight and to identify areas of improvement.
Cicero Desktop Automation
Cicero Desktop Automation allows you to automate business processes across applications, eliminate redundant and erroneous data entry, reduce screen navigation, and provide single sign-on.
Search & Look-ups
Automate customer look-ups, product searches, etc., displaying data within the context of what the employee is doing.
Integrate data from other sources and automatically share it across desktop applications.
Reduce the amount of time employees spend logging into applications and re-log them in throughout the day.