Welcome to Cicero
Put the Power of Productivity in Your Hands
a fully integrated software suite
Enabling Technology Leadership Award
2019 Contact Center Trends
The call center software industry is undergoing significant technological, economic and social changes. As companies diversify and grow their contact centers and add remote agents and outsourcers, they transform their contact centers from a single-sourced environment to one that is multi-sourced and multi-site in nature.
You are invited to experience
Cicero Activity Intelligence…
and, it is absolutely FREE!
You don’t need to rip & replace your core systems to get more out of them!
Cicero solutions lay elegantly on top of your existing systems to bring you the
modern capabilities you need to improve your business.
Improve productivity, quality and compliance with Cicero.
Activity Intelligence
Empirically QuantifyTime-and-Motion
Through Activity Intelligence, we tap into your existing applications and systems to access your foundational and activity data, and then analyze that data. The result is robust insight into what your people are doing, how they are doing it, what resources they are using, and how long those activities take.
Process Intelligence
Activity in Context Uncovers Real-World Performance
Through Process Intelligence, we understand the workflow people utilize and discover what is good and bad about those sequences, gaining true process intelligence. To do so, we leverage the robust data set that has been acquired and analyzed by Cicero Activity Intelligence.
Robotic Automation
Activity and Process Put to Work
Through Robotic Automation, we leverage the information and learnings from Activity Intelligence and Process Intelligence to optimize and automate workflows. Our intuitive, visual process UI tool is simple, powerful and puts the power of productivity in your hands.
Activity Intelligence
Empirically QuantifyTime-and-Motion
Through Activity Intelligence, we tap into your existing applications and systems to access your foundational and activity data, and then analyze that data. The result is robust insight into what your people are doing, how they are doing it, what resources they are using, and how long those activities take.
Process Intelligence
Activity in Context Uncovers Real-World Performance
Through Process Intelligence, we understand the workflow people utilize and discover what is good and bad about those sequences, gaining true process intelligence. To do so, we leverage the robust data set that has been acquired and analyzed by Cicero Activity Intelligence.
Robotic Automation
Activity and Process Put toWork
Through Robotic Automation, we leverage the information and learnings from Activity Intelligence and Process Intelligence to optimize and automate workflows. Our intuitive, visual process UI tool is simple, powerful and puts the power of productivity in your hands.
Simpler Approach to Complex Problems
Cicero solutions lay elegantly on top of your existing systems to bring you the modern capabilities you need to improve your business.
Data Collection
The most powerful, full spectrum data collection capability in the industry.
Cicero pioneered this unique technology and approach to data collection in order to solve the age old problem of comprehensive data collection. Simply put, we gather everything that happens at your endpoints, all empirical data from all users, from all systems, from all applications. Regardless of source, our Deep Sensors seamlessly connect with ease..
Simply Smarter
Leverage Your Existing Investment
Our software quietly lays on top of your existing systems, to bring you greater automation and insight.
Multi-Vendor Integration, DONE!
Out-of-the-box, we integrate with the most gigantic list of enterprise systems and applications...it’s like magic!
Simple to Implement & Use
We put great power in the hands of business folks, with a simple & powerful UI...zero programming required.
Get to know Cicero
For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.
Get to know Cicero
For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.