Welcome to Cicero
Orchestrate Processes and People
to Captivate your Customer
a fully integrated software suite
The path to transformation of a single connected office travels from front to back. Focus first on the customer by first focusing on the processes and people that impact the Customer Experience.
Data Collection
The most powerful, full spectrum data collection capability in the industry.
Cicero pioneered this unique technology and approach to data collection in order to solve the age old problem of comprehensive data collection. Simply put, we gather everything that happens at your endpoints, all empirical data from all users, from all systems, from all applications. Regardless of source, our Deep Sensors seamlessly connect with ease..
You are invited to experience
Cicero Intelligent Analytics Platform…
and, it is absolutely FREE!
Award Winning Platform
The HFS Hot Vendors
Q3 2019
Enabling Technology &
Leadership Award
2019 Contact Center Trends
The call center software industry is undergoing significant technological, economic and social changes. As companies diversify and grow their contact centers and add remote agents and outsourcers, they transform their contact centers from a single-sourced environment to one that is multi-sourced and multi-site in nature.
The path to business transformation travels through your people and your processes and directly to your customers. Pure cloud and data driven.
Simply Smarter
Leverage Your Existing Investment
Our software quietly lays on top of your existing systems, to bring you greater automation and insight.
Multi-Vendor Integration, DONE!
Out-of-the-box, we integrate with the most gigantic list of enterprise systems and applications...it’s like magic!
Simple to Implement & Use
We put great power in the hands of business folks, with a simple & powerful UI...zero programming required.
Get to know Cicero
For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.
Get to know Cicero
For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.