Welcome to Cicero

Put the Power of Productivity in Your Hands

Cicero

a fully integrated software suite

Enabling Technology Leadership Award

Cicero Frost & Sullivan
Cicero Contact Center Trends

2019 Contact Center Trends

The call center software industry is undergoing significant technological, economic and social changes. As companies diversify and grow their contact centers and add remote agents and outsourcers, they transform their contact centers from a single-sourced environment to one that is multi-sourced and multi-site in nature.

You are invited to experience
Cicero Activity Intelligence…

and, it is absolutely FREE!

Cicero Proof of Concept

You don’t need to rip & replace your core systems to get more out of them!
Cicero solutions lay elegantly on top of your existing systems to bring you the
modern capabilities you need to improve your business.

Improve productivity, quality and compliance with Cicero.

Cicero Activity Intelligence

Activity Intelligence

Empirically QuantifyTime-and-Motion

Through Activity Intelligence, we tap into your existing applications and systems to access your foundational and activity data, and then analyze that data. The result is robust insight into what your people are doing, how they are doing it, what resources they are using, and how long those activities take.

Cicero Process Intelligence

Process Intelligence

Activity in Context Uncovers Real-World Performance

Through Process Intelligence, we understand the workflow people utilize and discover what is good and bad about those sequences, gaining true process intelligence. To do so, we leverage the robust data set that has been acquired and analyzed by Cicero Activity Intelligence.

Cicero Robotic Automation

Robotic Automation

Activity and Process Put to Work

Through Robotic Automation, we leverage the information and learnings from Activity Intelligence and Process Intelligence to optimize and automate workflows. Our intuitive, visual process UI tool is simple, powerful and puts the power of productivity in your hands.

Cicero Activity Intelligence

Activity Intelligence

Empirically QuantifyTime-and-Motion

Through Activity Intelligence, we tap into your existing applications and systems to access your foundational and activity data, and then analyze that data. The result is robust insight into what your people are doing, how they are doing it, what resources they are using, and how long those activities take.

Cicero Process Intelligence

Process Intelligence

Activity in Context Uncovers Real-World Performance

Through Process Intelligence, we understand the workflow people utilize and discover what is good and bad about those sequences, gaining true process intelligence. To do so, we leverage the robust data set that has been acquired and analyzed by Cicero Activity Intelligence.

Cicero Robotic Automation

Robotic Automation

Activity and Process Put toWork

Through Robotic Automation, we leverage the information and learnings from Activity Intelligence and Process Intelligence to optimize and automate workflows. Our intuitive, visual process UI tool is simple, powerful and puts the power of productivity in your hands.

Simpler Approach to Complex Problems

Cicero Software

Cicero solutions lay elegantly on top of your existing systems to bring you the modern capabilities you need to improve your business.

Cicero Data Collection

Data Collection

The most powerful, full spectrum data collection capability in the industry.

Cicero pioneered this unique technology and approach to data collection in order to solve the age old problem of comprehensive data collection. Simply put, we gather everything that happens at your endpoints, all empirical data from all users, from all systems, from all applications. Regardless of source, our Deep Sensors seamlessly connect with ease..

Simply Smarter

Cicero Software

Leverage Your Existing Investment

Our software quietly lays on top of your existing systems, to bring you greater automation and insight.

Cicero Integration

Multi-Vendor Integration, DONE!

Out-of-the-box, we integrate with the most gigantic list of enterprise systems and applications...it’s like magic!

Cicero Implementation

Simple to Implement & Use

We put great power in the hands of business folks, with a simple & powerful UI...zero programming required.

Get to know Cicero

For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.

Cicero Inc
Cicero People Systems Process

Get to know Cicero

For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.

CONTACT CICERO

Cicero Proof of Concept

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