Activity Intelligence

a solution from our fully integrated software suite

Through Activity Intelligence, we tap into your existing applications and systems to access your foundational and activity data, and then analyze that data. The result is robust insight into what your people are doing, how they are doing it, what resources they are using, and how long those activities take.

Highlights
=

No Coding Required

=

Out-of-the-Box Integration

=

Works with Virtual Desktops

=

Know Who is Doing What & When

=

Track Every Moment

=

Track Application Usage

Use Cases
Measure Extent of Business vs Personal Use Here

Uncover where the time goes — Clearly see employee activity.

=

Active vs Idle

=

Business vs Non-Business

=

Within Business, Core Activity vs Peripheral Activity

=

Activity by Time of Day

Assess Application Adoption & Usage

Which applications are really in use? Cicero reveals the URL in use, not just the browser. Are you investing in the right tools?

=

Pervasive Use vs Isolated Use

=

Adoption

=

Obsolescence

=

Support Visibility by Version

=

Approved vs Unapproved Usage

Quantify Usage Frequency & Time By Application

Investigate employee effort and behavior.

=

Application Toggling

=

Use of Copy and Paste

additional use cases
Highlight Workload Patterns by Time of Day
Identify Periods of Increased Activity or Excess Capacity
Compare Behavior Across & Between Teams, Regions and/or Lines of Business

Simply Smarter

Leverage Your Existing Investment

Our software quietly lays on top of your existing systems, to bring you greater automation and insight.

Multi-Vendor Integration, DONE!

Out-of-the-box, we integrate with the most gigantic list of enterprise systems and applications...it’s like magic!

Simple to Implement & Use

We put great power in the hands of business folks, with a simple & powerful UI...zero programming required.

Get to know Cicero

For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.

Get to know Cicero

For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.

CONTACT CICERO

8 + 2 =

Copyright 2018 - Cicero Inc.

Send us a message