Robotic Automation

Cicero Robotic Automation

a solution from our fully integrated software suite

Through Cicero Robotic Automation, we leverage the information and learnings from Activity Intelligence and Process Intelligence to optimize and automate workflows. Our intuitive, visual process UI tool is simple, powerful and puts the power of productivity in your hands.

Cicero Robotic Automation

Highlights

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No Coding Required

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Out-of-the-Box Integration

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Works with Virtual Desktops

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Know Who is Doing What & When

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Track Every Moment

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Track Application Usage

Cicero Robotic Automation

Use Cases

Multi-Application Orchestration

Cicero Robotic Automation Orchestration

Context driven guidance allows data from one application launching many applications. Pre-populate screens from systems that are otherwise disconnected and require manual input to be accessed.

Customer with multiple policies places inbound call to their Insurance company.

Call is routed to IVR.

System recognizes customer phone # and launches CR.

Cicero gets account # from CRM and uses it to load policy information from the related, but unique systems of record for each policy type.

Eliminate Downstream Replication Activities

Cicero Downstream Activities Automation

Re-purpose interaction activity data across all downstream applications. Examples include after call work, provisioning, dispatching, billing and support. Data points from multiple applications converging into one application. Ensure single version of the truth with Cicero Robotic Automation.

Customer initiates purchase from ecommerce company.

Agent works with customer to process order and launches key systems to complete the sale.

Cicero automates the transfer of data from CRM and inventory systems necessary to complete a customer order form.

This is fast, efficient, reliable and less error prone.

The Simplicity of a User Focused User Interface (UI)

Cicero Robotic Automation User Interface

Simple to use workflow tool UI is analyst driven and requires no programming skills. Purposefully simple to create and maintain automated processes. Customers train in a day.

additional use cases

Extend the Life of Legacy Systems
Rules-Based Verification
Pre-Fill Fields & Forms
Reduce Compliance Effort

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Get the Overview

Learn how we put Activity and Process to Work

Activity Intelligence Overview

Simply Smarter

Cicero Software

Leverage Your Existing Investment

Our software quietly lays on top of your existing systems, to bring you greater automation and insight.

Cicero Integration

Multi-Vendor Integration, DONE!

Out-of-the-box, we integrate with the most gigantic list of enterprise systems and applications...it’s like magic!

Cicero Implementation

Simple to Implement & Use

We put great power in the hands of business folks, with a simple & powerful UI...zero programming required.

Get to know Cicero

For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.

Cicero Inc
Cicero People Systems Process

Get to know Cicero

For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.

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