Intelligent Analytics Platform

Cicero Process Intelligence

a fully integrated software suite

The path to business transformation travels through your people and your processes and directly to your customers. Pure cloud and data driven

Cicero Process Intelligence

Special Sauce

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Pure Cloud

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Native Data Sensors

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Universal Data Connector

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Proprietary Machine Learning

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Predictive Analytics

Together People and Process analytics DRIVE. FACT-BASED. CONVERSATIONS and DECISIONS When your processes and people are aligned… the outcome is undeniably better customer experience. 

Cicero Process Intelligence

Use Cases

Deep Sensor Data Collection

Cicero Process Intelligence Use Cases

System, Session, Activity and Process data collected across all systems. 3rd party outcome data applied to complete the picture.

Capacity Management

Cicero Software

Redeploy idle resources in support of overburdened departments by understanding behavior and personnel profiles at the micro-level.

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Peer Analysis

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Time and motion studies

Activity Analysis

Cicero Process Intelligence Time

Activity Mining and Process Discovery at the micro-event level enables data driven decision making and purposeful business outcomes.

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Execution time by process milestone

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Layering external payroll and customer account management data to quantify cost.

Revenue Analysis

Cicero Process Intelligence Time

In the moment, tactical revenue analysis provides surgical precision during times of accelerated change. 

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Side by side comparison

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Layering external payroll and customer account management data to quantify cost.

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Step analysis

People and Relationship Analysis

Cicero Process Intelligence Time

Employee and relational analysis at the micro-skill level drives fact based internal conversations and supports a customer first model placing the right person in the right role.

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Execution time by process milestone

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Layering external payroll and customer account management data to quantify cost.

Simply Smarter

Cicero Software

Leverage Your Existing Investment

Our software quietly lays on top of your existing systems, to bring you greater automation and insight.

Cicero Integration

Multi-Vendor Integration, DONE!

Out-of-the-box, we integrate with the most gigantic list of enterprise systems and applications...it’s like magic!

Cicero Implementation

Simple to Implement & Use

We put great power in the hands of business folks, with a simple & powerful UI...zero programming required.

Get to know Cicero

For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.

Cicero Inc
Cicero People Systems Process

Get to know Cicero

For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.

Contact Us Today For More Info

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