Intelligent Analytics Platform

Cicero Process Intelligence

a fully integrated software suite

The path to business transformation travels through your people and your processes and directly to your customers. Pure cloud and data driven

Cicero Process Intelligence

Highlights

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Pure Cloud

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Proprietary Machine Learning

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Process Mining

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Social / Relational Data Mining

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Predictive Analytics

Together People and Process analytics DRIVE. FACT-BASED. CONVERSATIONS and DECISIONS When your processes and people are aligned… the outcome is undeniably better customer experience. 

Cicero Process Intelligence

Deep Sensor Data Collection

Cicero Process Intelligence Use Cases

System, Session, Activity and Process data collected across all systems. 3rd party outcome data applied to complete the picture.

Machine Learning

Cicero Software

Proprietary algorithms specifically built to find patterns within the noise and distill results in a consumable format that is right-sized for the customer.

Process Analytics

Cicero Process Intelligence Time

Process Mining at the micro-event level enables data driven decision making and purposeful business outcomes.

People Analytics

Cicero Process Intelligence Time

Employee and relational analysis at the micro-skill level drives fact based internal conversations and supports a customer first model placing the right person in the right role.

Innovative, fluid and intuitive UX built

Cicero Process Intelligence Time

Simply Smarter

Cicero Software

Leverage Your Existing Investment

Our software quietly lays on top of your existing systems, to bring you greater automation and insight.

Cicero Integration

Multi-Vendor Integration, DONE!

Out-of-the-box, we integrate with the most gigantic list of enterprise systems and applications...it’s like magic!

Cicero Implementation

Simple to Implement & Use

We put great power in the hands of business folks, with a simple & powerful UI...zero programming required.

Get to know Cicero

For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.

Cicero Inc
Cicero People Systems Process

Get to know Cicero

For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.

Contact Us Today For More Info

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