Intelligent Analytics Platform
a fully integrated software suite
The path to business transformation travels through your people and your processes and directly to your customers. Pure cloud and data driven
Special Sauce
Pure Cloud
Native Data Sensors
Universal Data Connector
Proprietary Machine Learning
Predictive Analytics
Together People and Process analytics DRIVE. FACT-BASED. CONVERSATIONS and DECISIONS When your processes and people are aligned… the outcome is undeniably better customer experience.
Use Cases
Deep Sensor Data Collection
System, Session, Activity and Process data collected across all systems. 3rd party outcome data applied to complete the picture.
Capacity Management
Redeploy idle resources in support of overburdened departments by understanding behavior and personnel profiles at the micro-level.
Peer Analysis
Time and motion studies
Activity Analysis
Activity Mining and Process Discovery at the micro-event level enables data driven decision making and purposeful business outcomes.
Execution time by process milestone
Layering external payroll and customer account management data to quantify cost.
Revenue Analysis
In the moment, tactical revenue analysis provides surgical precision during times of accelerated change.
Side by side comparison
Layering external payroll and customer account management data to quantify cost.
Step analysis
People and Relationship Analysis
Employee and relational analysis at the micro-skill level drives fact based internal conversations and supports a customer first model placing the right person in the right role.
Execution time by process milestone
Layering external payroll and customer account management data to quantify cost.
Simply Smarter
Leverage Your Existing Investment
Our software quietly lays on top of your existing systems, to bring you greater automation and insight.
Multi-Vendor Integration, DONE!
Out-of-the-box, we integrate with the most gigantic list of enterprise systems and applications...it’s like magic!
Simple to Implement & Use
We put great power in the hands of business folks, with a simple & powerful UI...zero programming required.
Get to know Cicero
For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.
Get to know Cicero
For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.