Intelligent Analytics Platform
a fully integrated software suite
The path to business transformation travels through your people and your processes and directly to your customers. Pure cloud and data driven
Highlights
Pure Cloud
Proprietary Machine Learning
Process Mining
Social / Relational Data Mining
Predictive Analytics
Together People and Process analytics DRIVE. FACT-BASED. CONVERSATIONS and DECISIONS When your processes and people are aligned… the outcome is undeniably better customer experience.
Deep Sensor Data Collection
System, Session, Activity and Process data collected across all systems. 3rd party outcome data applied to complete the picture.
Machine Learning
Proprietary algorithms specifically built to find patterns within the noise and distill results in a consumable format that is right-sized for the customer.
Process Analytics
Process Mining at the micro-event level enables data driven decision making and purposeful business outcomes.
People Analytics
Employee and relational analysis at the micro-skill level drives fact based internal conversations and supports a customer first model placing the right person in the right role.
Innovative, fluid and intuitive UX built
Simply Smarter
Leverage Your Existing Investment
Our software quietly lays on top of your existing systems, to bring you greater automation and insight.
Multi-Vendor Integration, DONE!
Out-of-the-box, we integrate with the most gigantic list of enterprise systems and applications...it’s like magic!
Simple to Implement & Use
We put great power in the hands of business folks, with a simple & powerful UI...zero programming required.
Get to know Cicero
For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.
Get to know Cicero
For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.