HOT VENDORS

2019 NORTH AMERICAN CONTACT CENTER SOFTWARE

The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice. HFS analysts speak with numerous exciting start-ups and emerging players. The HFS designate a select group as the HFS Hot Vendors based on their offerings: distinctiveness, ecosystem robustness, client impact, financial position, and the impact in our OneOffice Framework. The HFS Hot Vendors may not have the scale and size to be featured in our Top 10 reports, but they have the vision and strategy to impact and disrupt the market. Here is our crop for Q3 2019.

About HFS

HFS Research

The HFS mission is to provide visionary insight into the major innovations impacting business operations: Automation, Artificial Intelligence, Blockchain, Internet of Things, Digital Business Models and Smart Analytics.

HFS defines and visualizes the future of business operations across key industries with its OneOffice™ Framework.

HFS influences the strategies of enterprise customers, to help them develop OneOffice backbones to be competitive and to partner with capable services providers, technology suppliers, and third-party advisors. The “As-a-Service Economy” and “OneOffice” are revolutionizing the industry.

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