Company
Through a strategic commitment to simplifying Process and People Analytics, Cicero has been at the forefront of journey to Business Transformation.
Focused on simplicity of use, and ease of implementation, Cicero software enables customers to understand how and why work happens, and then improve both human and systematic processes. Industry insiders and analysts have consistently recommended Cicero software to complement, extend and simplify many of the industry’s largest, enterprise systems for customer service and back-office operations.
Contact Center is part of our history and future
Frost & Sullivan
Contact Center Technology Award 2020
HFS Research
The HFS Hot Vendors
Q3 2019
Frost & Sullivan
Contact Center Technology Award 2018
Leadership
John Broderick
Chief Executive Officer
Todd Sherin
Chief Revenue Officer
Neil Crane
VP Products & Technology
Corporate Offices
North Carolina
8000 Regency Parkway, Suite 542
Cary, NC 27518
Pennsylvania
2401 Walnut Street, Suite 201
Philadelphia, PA 19103
Get the Company Overview
Learn about how we put the Power of Productivity in your Hands
Simply Smarter
Leverage Your Existing Investment
Our software quietly lays on top of your existing systems, to bring you greater automation and insight.
Multi-Vendor Integration, DONE!
Out-of-the-box, we integrate with the most gigantic list of enterprise systems and applications...it’s like magic!
Simple to Implement & Use
We put great power in the hands of business folks, with a simple & powerful UI...zero programming required.
Get to know Cicero
For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.
Get to know Cicero
For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.