»
Transforming the Customer Experience,
One Interaction at a Time
Cicero XM is a Customer Experience Management (CEM) solution for contact centers and the enterprise. Cicero XM simplifies workflow, automates tasks, and automatically shares data between applications. Get your business users the information they need, when they need it, using all your existing applications.
Cicero XM is the only truly non-invasive solution. It does not remove or hide existing applications. Rather it simplifies, extends, and automates existing processes, letting you integrate new applications simply and reliably. In addition, Cicero XM features tools to create a modular, customizable interface, scripting or user guidance, screen pops, new composite applications, and a powerful toolbar. The result is a highly efficient, intelligent desktop that not only improves business user productivity but can also be changed to address ongoing business challenges.
There are three products in the Cicero XM suite
- Cicero XM Enterprise™
- An enterprise solution for managing interactions, including cross-application workflow, call scripting, analytics, telephony integration, single sign on, a United Data Model™, and a powerful database to provide operational insight.
- Cicero XM Desktop™
- Includes all the features of Cicero XM Integrator, plus user guidance, composite applications, toolbars, dashboards, soft-phone console and a flexible workspace to drive business user effectiveness.
- Cicero XM Integrator™
- A desktop or ‘surface’ integration toolset that allows you to integrate applications, consume web services, and automate workflow without modifying or writing code to drive business user efficiency.
Cicero XM Studio™
A visual toolkit used to integrate applications and configure Cicero XM products. When used with Cicero XM Enterprise, Cicero XM Studio allows business analysts or other non- IT personnel to make changes to end user scripts, call flows, and composite screens without risk to underlying applications or business logic.
