Cicero Solutions

Our robust integration solutions are being used to streamline business processes, address process compliance requirements, improve customer service, and reduce costs in contact centers, outsourced contact centers, government and across the enterprise.

Contact Centers

Cicero is a proven solution to integrate processes and applications in customer service organizations. Using Cicero, contact centers can quickly create a unified desktop that streamlines processes and service delivery improving agent productivity and increasing customer satisfaction. Using Cicero studio, an intuitive toolset to create unified desktops, contact centers can integrate their existing applications without modify or writing a line of application code.

Outsourcers

Cicero is ideal for companies that provide business process outsourcing and that require a solution to integrate applications from multiple customers. Using Cicero, Outsourcers can now integrate applications although they may be hosted at a customer location. This allows outsourcers to streamline business processes optimizing agent productivity and improving customer satisfaction. It also provides a framework for adding and changing new applications as the customers make changes. Finally, outsourcers can quickly add new customers to their existing infrastructure and reduce agent training time using Cicero.

Government

The Cicero Platform eliminates the typical silos of information found in government organizations without requiring a long-term, expensive integration project. Government agencies and command centers can now integrate data and processes across any applications (e.g., legacy, Windows, Web, Java, Web Services, etc.). Using Cicero you can even enable applications, create new applications, and utilize web services in new ways eliminating the need to have access to the original source code or back end systems.

Enterprise

Using Cicero, organizations can integrate enterprise applications such as CRM for specific business requirements without having to modify a line of application code. This means that applications that would not normally share data or processes even if they are controlled by another business unit can now be rapidly integrated at a fraction of the cost or time of traditional integration projects.