Government Command Centers

Command and Emergency Operations Center Solutions

Command and Emergency Operations centers are faced with new challenges in providing homeland security, emergency response and other public safety services. These centers must:

• Manage and integrate massive amounts of data from disparate systems
• Combine various communications, applications, databases, and networking technologies such as wireless phones, internet, mainframe, radio networks, biosensors, video feeds, etc.
• Provide a visual summary of data from various sources to support rapid assessments and present a course of action
• Implement and manage a course of action using a variety of technologies from contacting first responders to communicating with federal, state, and local agencies

Command and emergency operations centers are information hubs with vital data flows that require focused, integrated views of situations in order to rapidly communicate information and take the most appropriate course of action. Without this integrated picture, these centers must piece together information and inefficiently follow up using tools and processes, which could negatively impact the outcome of the situation.

Cicero in the Command Center

Cicero allows command centers to integrate information and processes to provide a real time composite view of the necessary information across systems. Cicero:

• Integrates disparate systems without modifying a line of code
• Provides a customizable composite view of crucial information from various systems
• Automates processes and shares information in context with other systems and personnel
• Consumes and generates Common Alert Protocol (CAP) alerts
• Maintains a history of system interactions that can be used for auditing or troubleshooting issues
• Creates composite applications from existing systems to meet new requirements
• Can be implemented in weeks, not months

Cicero-based solutions for command and emergency operations centers eliminate the need to modify current systems or invest in new costly systems. In addition, command centers can easily add new applications and define business processes using Cicero. This approach allows command centers to quickly make changes to what information is presented, how it is presented, and what processes need to be followed to ensure a timely response.