Cicero Partners

Tata Consultancy Services

Tata Consultancy Services is an IT services, business solutions and outsourcing organization that delivers real results to global businesses. A part of the Tata Group, India’s largest industrial conglomerate, TCS has over 143,000 of the world's best trained IT consultants in 42 countries. Press Release.

MphasiS

MphasiS, an EDS company, is a leading Applications Services, Remote Infrastructure Services, BPO and KPO services provider. We deliver real improvements in business performance for clients through a combination of technology know-how, domain and process expertise. With currently over 28,000 people on the roles, we service clients in Financial Services, Healthcare, Communications, Transportation, Consumer & Retail industries and to Governments around the world. www.mphasis.com

VPI

VPI (Voice Print International, Inc.) is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,200 customers in over 40 countries. www.VPI-corp.com

Aries TCO

Aries TCO, Inc. provides full (IT) Technology Based services and business software products, representing years of experience, which are more than industry-specific -- they are business-specific. The Aries TCO, Inc. software products zoom in close with solutions that have best practices and specific capabilities built in to meet the needs of any small to large-sized companies. From managing staff, to fulfillment, to optimizing customer relationships by integrating marketing, sales, and service – Aries TCO, Inc. provides the best possible software experience while realizing a fast return on investment. Leading customer-focused companies such as the Smart for Life® Cookie Diet use the Aries TCO, Inc. software solutions as an opportunity to create new relationships with major retailers, improve client retention, increase overall revenue, build loyalty, and strengthen their brand. To learn how to take control of your business visit us at www.ariestco.com.

BluePhoenix Solutions

BluePhoenix Solutions is the leading provider of value-driven legacy IT modernization solutions. Leveraging over 20 years of best-practice domain expertise, BluePhoenix works closely with its customers to ascertain which assets should be migrated, redeveloped, or wrapped for reuse as services or business processes, to protect and increase the value of their business applications and legacy systems with minimized risk and downtime. www.bphx.com

Bravepoint

Since 1987, BravePoint has developed applications and provided training to a variety of clients worldwide. In each case, BravePoint clients have benefitted from their understanding of how technology can be used to meet their most pressing business challenges. BravePoint specializes in applying their technology expertise to improve customers’ profitability and competitiveness. Since their inception, BravePoint has specialized in the development and support of the Progress Software platform. However their depth of experience has expanded to include .NET, Java, Web Services, Application Integration, Data Warehousing, and Business Intelligence solutions. BravePoint has been successful for over 20 years because they are comprised of business people who understand technology. www.bravepoint.com

Co-nexus, Inc.

Co-nexus, Inc. is a leading provider of Call Recording and Quality Monitoring Solutions. Co-nexus, Inc’s award winning CXM® Call Recording and Quality Monitoring solution is easy to use, competitively priced and customizable to fit the needs of any size call center; small, medium or large. Our customers are our partners and we are committed to the continued pursuit of providing the most comprehensive Call Recording and Quality Monitoring solution on the market. Learn more about CXM at www.4cxm.com.

dvsAnalytics

dvsAnalytics is a leading provider of data, video, and speech recording and analytics solutions that deliver customer and organizational intelligence to improve workforce performance and enhance the customer experience. Its award-winning technology suite, Encore™, incorporates recording, quality assurance, performance management, and coaching in a unified solution designed to gain insight into customer behavior, identify needs, and discover trends. Learn more about dvsAnalytics at www.dvsAnalytics.com.

Exadel

Exadel™, Inc is the leading provider of innovative Web 2.0 application software and professional services that help organizations deploy the rich Internet applications they need to claim leadership in their markets. The company specializes in delivering fast, scalable and cost-effective solutions that leverage a global sourcing model and Open Source technologies to reduce application lifecycle costs and improve overall productivity. Exadel also offers a comprehensive suite of enterprise information access solutions that makes the next generation of collective business intelligence software as collaborative and easy to use as the Web. www.exadel.com

Pilar Services

In business since 2004, Pilar Services provides a full range of technology services to their current customer base. While their primary focus is on the intelligence community, they continue to explore and evaluate opportunities supporting federal, state, local, and commercial customers. Pilar Services is constantly on the lookout for teaming opportunities with both large and small companies. www.pilarservices.net

Pipkins Inc.

Pipkins Inc., founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software to the call center industry. Its Vantage Point™ product enables managers to solve the complicated operational issues in multi-faceted call center environments. In 2002, Pipkins introduced WorkforceScheduling.com™ as a subscription-based alternative for users wanting the full complement of enterprise features and benefits of its Vantage Point software on a hosted platform. Pipkins’ systems forecast and schedule more than 100,000 agents in over 500 locations across all industries worldwide. For more information, visit www.pipkins.com or www.WorkforceScheduling.com.

ThinkCentric

ThinkCentric offers technology and clinical research services and staffing. ThinkCentric enables clients to innovate and create practical solutions to a wide area of business and technical challenges. They draw on their extensive business, technology and clinical research experience to develop effective strategies and deliver advanced solutions that are custom tailored to clients' needs. www.thinkcentric.com

TriSynergy Consulting

TriSynergy provides experienced independent consultants specializing in contact center and CRM business processes, strategies, and technologies. With TriSynergy, customers increase their returns from investments in technology and business processes while reducing project time, cost, and risk. www.trisynergyllc.com

VGDNA

Visión Global y Desarrollo de Negocios Alternativos, S.C. (VGDNA) is a firm that globally positions businesses with an interdisciplinary vision. VGDNA Business Consultancy analyzes and restructures your organizational genetics, promoting efficient and simple processes that assure business viability. www.vgdna.com

VITEC, Inc.

VITEC, Inc. is a Value Added Reseller (VAR) focused on providing a complete, customized suite of solutions for contact centers around the globe. VITEC was founded in 1989 and now with over 20 years of customer driven emerging technology experience, VITEC has earned the reputation for excellence in its approach to analysis, design, implementation and support. Our customer-centric, value added approach enables companies to enrich their multi-media communications throughout the contact center, across the enterprise and beyond. Learn more about VITEC at www.vitecinc.com

WFM Logic, Inc.

WFM Logic Inc. provides specialized Workforce Optimization Solutions to varying industries. Using a ground level approach WFM Logic ensures true ROI is realized by managing end to end solution implementations. WFM Logics approach in selecting the right tools for a client revolve around simple but effective criteria. We must save money and time through the use of industry leading technology! Be able to measure true ROI on all solutions, no hidden costs! Make it easy and simple for customers! www.wfmlogic.com