News

Cicero Inc. Delivers Insight and Best Practices for Desktop Automation and Integration for Summer Series of 2009 Call Center Optimization Forums

June 8, 2009

Cicero Joins Call Center Network Group and Industry Experts to Focus on Agent Productivity, Customer Satisfaction and Improving Efficiency

Cary, NC, June 8, 2009 — Cicero Inc. (BB:CICN), a leading provider of desktop automation and integration solutions, today announced that it will be sponsoring and presenting at the 2009 Call Center Optimization Forum events this summer in Baltimore, Boston, Portland and St. Louis. For each event, Neil Crane, Director of Product Strategy and Alex Aversano, Manager, Enterprise and Channel Sales , will be sharing best practices in implementing desktop automation and integration in call centers and how it impacts agent productivity and customer satisfaction. Cicero and its partners will also share the latest industry trends, best practices, and rapidly evolving contact center optimization technology.

“Today’s call centers are focusing on how their customer service representatives interact with their customers,” said Neil Crane. “If agents have to navigate several screens or copy and paste data between applications, they are not only being inefficient but negatively impact customers as well! I look forward to sharing the best practices call centers can follow by automating and integrating applications to improve agent productivity and improve customer satisfaction. ”

The original, patented desktop integration solution, Cicero facilitates the rapid automation of disparate systems as well as the creation of custom composite applications to suit an organization’s specific needs. Cicero’s unique approach to unifying applications leverages existing technology investments, enabling companies to automate workflow and cost-effectively organize diverse business applications within a consistent, task-oriented desktop. Companies can consolidate data, streamline business processes, enforce rules and compliance, and add additional functionality without purchasing new applications, ultimately improving user productivity and elevating the customer experience.

Dates and venues for each event are:

Thursday, June 18, 2009 - Marriott Baltimore Waterfront - Baltimore, Maryland
Thursday, July 9, 2009 - Hyatt Regency Boston - Boston, Massachusetts
Thursday, August 6, 2009 - Marriott Courtyard Portland City Center - Portland, Oregon
Thursday, September 10, 2009 - St. Louis Union Station Marriott - St. Louis, Missouri

For more information, please visit www.optimizeyourcallcenter.com. If you will be attending any of these events and would like to arrange a meeting with a Cicero representative, please contact Morgan McDowell of blast! PR at morgan@blastpr.com.

Using Cicero, companies can quickly integrate their line-of-business applications with desktop productivity tools and web-based information sources to create a unified desktop, all without changing any of the applications or replacing any of the familiar interfaces.

This new solution further blurs the boundary between the client and the server, providing robust integration of disparate applications no matter where they are running, enabling the progressive enterprise to leverage virtualization technology to full effect while at the same time protecting investment in legacy systems and streamlining access to new information sources.

Cicero can also be used to create new composite applications from existing applications, create and consume web services and extend the functionality of legacy systems in support of Service-Oriented Architecture. Additionally, Cicero allows companies to consolidate data, streamline business processes, enforce rules and compliance, as well as add functionality - such as single sign-on - without having to purchase new applications.

“One of the key issues in application delivery today is the growing demand by users to access information across applications,” said Mick Hollison, vice president of XenApp product marketing at Citrix. “The availability of Cicero’s application integration solution helps to enhance our application and desktop delivery products, allowing our customers to quickly and easily deliver applications on-demand to users anywhere and leveraging the full benefits of virtualization technology.”

“We are pleased to provide this new solution to our customers so that they may rapidly integrate applications across the enterprise without modifying or having access to the application source code,” stated John Broderick, CEO. “The ability to integrate applications in environments where XenApp and XenDesktop are used allows our customers to further extend application integration from the server to the desktop and support a Service-Oriented Architecture.”

About Cicero Inc.

Cicero Inc. provides a unique approach to unifying desktop applications designed to address the specific business process needs for Global Fortune 500 and other companies and government organizations. The Cicero Platform is the original, patented desktop integration solution that streamlines business processes by automating applications and supporting Service Oriented Architectures, enhancing functionality of existing technology, increasing efficiency and effectiveness and improving customer satisfaction. Enterprise clients such as Merrill Lynch and Nationwide Financial create and deploy fully integrated solutions within weeks and typically achieve a return on their investment within months. Learn more about Cicero at www.ciceroinc.com.

Cicero and Cicero Studio are trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Citrix®, XenApp™ and XenDesktop™ are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero, Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Media Contact:
Morgan McDowell
blast! PR on behalf of Cicero Inc.
morgan@blastpr.com
(919) 833-9975 x.12

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