- 20 Minutes on Desktop Analytics: Objective QA in Contact Centers & Back Office - Desktop Analytics is the new Quality Assurance “employee” delivering empirical, objective data about how your people, processes and technology help or hurt service delivery. On Demand.
- 20 Minutes on Desktop Analytics: Employee Performance & Operational Efficiency – You’d be surprised what Desktop Analytics discovers. Use this new desktop activity intelligence to target areas to improve employee and overall operational performance. On Demand.
- 20 Minutes on Desktop Analytics: Driving Engagement and Lowering Customer Effort – When your employees struggle, so do your customers. Desktop Analytics uncovers the impediments to customer and employee engagement and effort. On Demand.
- 20 Minutes on Desktop Analytics: Top Uses in the Contact Center- Learn how Desktop Analytics is being used in the contact center. On Demand.
- 20 Minutes on Desktop Analytics: Top Uses in the Back Office - Learn how Desktop Analytics is being used in the back office. On Demand.
- Digging Deeper into the Enterprise Desktop: Understanding what you can Measure - Learn about the data and insights you can collect and use from your enterprise desktops. On Demand.
- Looking under the Enterprise Desktop Hood: Discover New Areas for Process Improvement, Compliance and Cost Reduction - Learn how companies are gaining insight into what goes on at the desktop and fixing process and technology issues to make employees more effective, improve the customer experience, and reduce costs. On Demand.