Cicero XM Discovery
Operational Visibility into Desktop Activity for Process Improvement and Cost Reduction
Cicero XM Discovery is a lightweight and configurable tool to capture and record a variety of desktop activities either locally or in a central data store.
Using Cicero XM, you can:
- Identify areas for process improvement
- Capture, analyze, and focus on Key Performance Indicators and metrics
- Monitor for potential business rule, compliance, and company policy issues
- Supply desktop activity data to third-party enterprise analysis and reporting applications (e.g., BI, BAM, BPM, WFM)
- Improve application usage and better focus/leverage IT investments
- Deploy it in a couple days
Cicero XM Discovery’s lightweight service is installed on desktops and captures a variety of activities or events. You can use Cicero XM Discovery’s server component to store the data, use your own database, and/or quickly configure it for use with other third-party analysis tools (e.g., BAM, BPM, WFM).
Cicero Discovery’s key features include:
- Captures data about desktop application activity from log in to log out
- Central data store, reporting engine hosted on- or off-premise
- Use with third-party analysis tools (e.g., BAM, BPMS, WFM)
- A store-and-forward of data when disconnected
- Non-invasive: no development or changes to applications
- Transparent to end-user, no visible footprint on the desktop
- Highly scalable, minimal network impact, runtime footprint
- Configurable to capture the values of specific fields
