Capabilities Overview
A Smart Desktop for any Industry
Cicero simplifies workflow, automates tasks, and automatically shares data between any applications from back office to desktop servicing solutions. Cicero is the only truly non-invasive solution. It differs from other unified and intelligent desktop concepts in that Cicero does not require removing or hiding users’ access to existing applications but rather simplifies, extends, and automates processes using those applications while allowing new applications to be simply and rapidly integrated. In addition, Cicero features tools to create a modular, customizable interface, scripting or user guidance, screen pops, new composite applications, and a powerful toolbar. The result is a highly efficient, smart desktop that not only improves business user productivity but can also be quickly and easily changed to address ongoing business challenges.
Cicero’s unique iterative process allows you to:
Integrate
A robust way of allowing any application type to talk to any other application type without re-coding or fear of breaking any of the logic or functionality of those applications.
Automate
Eliminate manual workflows and tasks that do not add value to the customer or to the end user, or to the company
Present
Present the necessary information in an intuitive way that reflects how user works and what is needed during each customer interaction
Guide
Provide the next best action, the next best offer, etc. to the end user during each interaction
Analyze
Blend telephony and interaction data from the desktop applications to provide insight, reporting, and real time dashboards
