Capabilities by Industry
Financial Services
Originally developed for the Fortune 500 financial services market, Cicero is automating user workflow from customer service representatives to Financial Advisors and other back office workers. Today Cicero is used in financial services organizations to:
- Streamline workflow across applications, screens, data sources, and web services
- Integrate market data and enterprise applications such as SAP and PeopleSoft
- Eliminate redundant tasks and manual processes from copying and pasting data between applications to the manual creation of Excel spreadsheets to process and analyze data
- Reduce the need to navigate multiple screens by providing a single toolbar, dashboard, new composite desktop and tools such as Single Sign-On and Workflow Assistant
- Enforce and monitor business rules and for compliance by monitoring desktop events and logging end user activity
Healthcare
Cicero is a proven Customer Experience Solution to integrate healthcare information systems and other applications at the desktop to improve end user productivity and customer interactions. Cicero technology:
- Provides a “360° degree” of patients and provides usable information from diverse applications
- Enables the easy adoption of new business processes, compliance rules, applications, and other productivity tools
- Uses existing infrastructure to create an integrated working environment, automate business processes, and manage end user activity
- Ensures that application and data security is enforced using existing infrastructure
- Supports requirements outlined in the provisions of the Health Insurance Portability and Accountability Act (HIPAA)
Outsourcers
Cicero software solutions help Business Process Outsourcers deliver a smart desktop for their clients by making it possible to simplify navigation, share applications and data in the context of the customer and workflows--all without relying on the direct access to your client's IT resources. As an ideal outsourcer solution, Cicero:
- Reduces operating, staffing and IT costs
- Improves customer satisfaction, loyalty, retention and profit
- Increases per-agent revenue at lower per-call cost
- Improves development and deployment of new products, services, and business processes
- Enhances shareholder value with higher, faster return on your investments in IT, training, staffing and business process improvement
Government
Cicero enables the government knowledge worker to become more efficient and accurate by enabling information sharing and streamlining processes at the desktop, with no impact on existing systems. With Cicero you can...
- Define processes that span multiple applications or agencies to ensure the efficient flow of information
- Rapidly develop task-oriented, consolidated views of existing applications
- Minimize user training through the reuse of familiar applications
- Extend the life of existing technology investments without modification to existing application source code
- Share information through non-invasive integration of external data sources
- Capture usage data to improve workflow
- Realize true cost reduction by dramatically shorting the development and delivery time usually associated with large scale projects
