Overview

Leverage Enterprise Applications and Deliver a Smart Desktop

Together with our clients and partners, we’re solving customer service pains and reducing costs for both customers and companies. We know that applying customer experience technology is transformational and according to business managers and analysts, 90% of the customer contact industry would benefit significantly by using Cicero technology. We hear examples of CRM implementations that have taken 12, 18 or more months, and even after software is installed, the user may have to master a system with 100+ screens. Many may still have to navigate through 20+ legacy green screens just to find customer information. These problems are real, impacting the business user, the customer, and the bottom line. Cicero exists to resolve and prevent these problems. What might have been an ordeal to solve and cost you 70% of your IT budget to maintain is now a strategic solution slashing change control costs and creating value with Cicero.

Cicero XM is the first Unified Desktop that combines integration, automation, presentation, user guidance and reporting all in one solution.

The Cicero team has delivered desktop solutions driving:

  • A 40% increase in sales
  • A 40% increase in early-stage collections
  • A 100% increase in customer satisfaction scores, such as Net Promoter Score (NPS)
  • An increase in brand equity
  • Improvements in customer retention
  • A strategic service advantage
  • A reduction operating expenses
  • Higher profitability
  • Improved employee retention/morale

To learn more about Cicero’s products, please visit our Products area or Contact Us.

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