Save time and money
Cicero is saving time and money from the back office to the contact center. On average, Cicero saves approximately $2,000 per workstation per year in delivering a unified and smart desktop with integrated applications and automated workflow.
When we needed a new call center solution for our Investor Services group, the Cicero desktop software enabled us to integrate our emerging and legacy applications in a matter of months. It has provided substantial productivity improvements.
First Vice President, Fortune 100 Financial Services Company
In some cases the annual payback is high as $8,000 with addition of other savings such as improved training, increased sales, and more. These savings are also realized faster than other solutions with a typical ROI between three and six months.
Cicero can save you money and time by:
- Improving Efficiency and Effectiveness through a Smart Desktop
- Shorter Average Handle Time (AHT) of just a few seconds can be worth thousands of dollars and hundreds of thousands across an enterprise
- Reduced training time gets users in front of customers faster
- Fraud detection and auto prevention
- Compliance penalty avoidance
Cicero also reduces the costs associated through more traditional integration, unified desktop or other lengthy service-intensive projects.