Improve sales potential
Cicero has proven experience increasing sales in customer contact environments by delivering the right information about the customer and the company’s products and services at the right time during each interaction. Using Cicero, companies are creating smart desktops that present this information to the customer service representative in composite applications, toolbars, pop-ups and other visual cues.
A uniquely effective solution on the agent desktop, Cicero does more than simply address call center efficiency, application integration and ROI concerns; it delivers a better working experience for the harried and over-stressed agent, while substantially improving customer satisfaction.
Researcher, BenchmarkPortal
Cicero can also be configured to automatically check billing and other servicing applications to verify customer information, their account status, and their eligibility for upgrades or other promotions.
Cicero is being used to generate revenue by:
- Delivering Marketing and Sales offers faster, more consistently with the ability to change offer faster than other solutions
- Improving collections per call by automatically verifying customer information and status
- Providing alerts and pop-ups for high-valued customers
- Presenting product and service options and cross/up sell opportunities
- Flagging contract service renewals
- Increasing First Call Resolution and troubleshooting capabilities to reduce unnecessary service calls
- Presenting sales metrics in a composite application or dashboard for users and management
