Cicero provides technical support, training and professional services as part of our commitment to providing our customers with industry-leading solutions.
We work directly in partnership with customers to offer expert, experienced consultants and a proven methodology to design, develop and implement highly effective solutions. Our Professional Services include:
- Staff Augmentation
- Ensured Success joint collaboration
- Full solution delivery and support
We customize our support solutions to meet your business needs including the following options:
- Your time
- 8:00 to 5:00 pm ET, Monday - Friday
- As needed
- Blocks of time
- By the hour
Current customers with support contracts can go to online support at https://support.ciceroxm.com, our secure customer support website. A username and password are required; please contact us for details.
We offer Cicero training services to make our customers and partners self-sufficient users. Our goal is to have our customers use the toolsets to quickly create and modify their smart desktops as needed.
- Application integration
- Composite applications
- Workflow design and automation
- Script and User Guidance
- Complete interaction reporting design
- Server level CTI control
- Centralized command and control of desktops