Events

  1. 2012 Remote Agent Summit

    February 21-23

    60% of organizations utilize home workers in some capacity today and the forecast is 80% by YE 2013. Compelling wins are documented in employee and customer satisfaction, efficiency gains and cost reductions.

    Join us as industry chiefs from Capital One, Kaiser Permanente, Hertz, Citi, Express Scripts, The Hartford, Hilton Hotels, United Healthcare and others share their vision, objectives and best practices for customer contact management - across all channels.

  2. Frost & Sullivan eBroadcast: Trusted Brands Win Markets: Here's Why and How Those Brands Pull it Off

    March 14,

    1:00 PM ET

    Trusted Brands Win Markets: Here's Why and How Those Brands Pull it Off
    Gaining and Maintaining Trust with Employees and Customers

    At the heart of every relationship is trust - the human connection that lets someone know it is ok to do business with your company.  It’s an experience within your organization that starts with your employees and extends to your customers to build loyalty to your brand. The objective is to engage your customers and employees in a way that creates meaningful, profitable business relationships.

    Join Frost & Sullivan and Cicero for a complimentary eBroadcast to learn how trust shapes customer service and what you can do to gain and maintain trust within your company. 

    During this eBroadcast you will learn:

    • Why trust is table stakes in driving employee and customer engagement and loyalty
    • How to avoid losing trust in your organization
    • How to avoid losing trust during an interaction
    • How to proactively weave trust into customer and employee relationships

  3. Frost & Sullivan Customer Contact East: An Executive MindXchange

    April 15-18

    Customer Contact 2012, East: A Frost & Sullivan Executive MindXchange is, simply put, a rollercoaster ride of new ideas with immediate impact and an unbeatable opportunity to make connections you would not have had the chance to otherwise.

  4. Contact Center Executive Summit (CCES)

    May 16-17

    Lauded as one of 2012’s most highly anticipated industry events, the Contact Center Executive Summit is arguably the one conference this year that you simply can’t afford to miss. The Summit brings together accomplished leaders from across the globe to collaborate and share proven strategies and innovative best practices. By attending you’ll benefit from a wealth of valuable advice, information, and insights and that can make all the difference to the imminent success of your contact center. In order to thrive and compete, contact centers must provide truly world-class customer service – attend the Summit to learn about the latest “megatrends” and crucial proven strategies for ongoing success.