Leading Credit Union Selects Cicero XM™
Product Selected to Reduce Employee Effort and Enhance Customer Experience
Cary, North Carolina – July 13, 2011 – Cicero Inc. (BB: CICN) announced today that one of the nation’s leading credit unions has selected Cicero XM software for use across their organization, to enable a differentiated level of member service.
Cicero XM is award-winning Customer Experience Management (CEM) software that allows an organization to reshape how information is presented at the worker’s desktop, based on the nature of the interaction or work they are handling. Cicero XM features a set of intuitive designers which allow customers to easily configure new views of information, provide real-time guidance for workers and automate workflow across applications – all without ripping, replacing or rewriting any code in enterprise applications.
“Our clients, which include 4 of the largest banks in the world, are using Cicero XM to simplify the desktop and reduce the amount of effort employees and customers must exert to resolve inquiries and make decisions,” said Mike Garner, Chief Customer Officer at Cicero. “It’s an honor to now have one of the country’s leading Credit Unions, already known for exceptional service and value, include Cicero in their plans to provide members uncommonly easy access to helpful information and trusted advice .”
About Cicero Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com.
Cicero, Cicero XM, Cicero XM Discovery, United Desktop, and United Data Model are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.’s filings with the Securities and Exchange Commission.