Cicero Partners with Frost & Sullivan to Share Thought Leadership on Latest Customer Contact Methodologies
Cary, North Carolina – February 24, 2011– Cicero Inc. (BB: CICN), a global leader in customer experience management and desktop integration solutions, has partnered with Frost & Sullivan on a series of on- and off-line events designed to provide participants with the tools to effectively leverage the contact center’s human capital in order to support both customer and the agent satisfaction.
Jim Rembach, Chief Spokesman for Customer Relationship Metricswill join both industry specialist and analyst Joe Outlaw from Frost & Sullivan and Mike Garner, Chief Customer Officer from Cicero on the informative eBroadcasttitled Head or Tails: Is your plan for 2011 choppin' heads or kickin' tail? Using Effort Analytics to Improve the Agent and Customer Experienceon March 3, 2011 at 2 p.m. EST. The discussion will focus on how top performing call centers are improving the agent and customer experience. Learn how “effort analytics” could be the most productive way yet to understand and improve your customer contact operation. Please visit www.frost.com/agent for more information and to register.
The conversation continues on-site at the 7th Annual Customer Contact 2011, East: A Frost & Sullivan Executive MindXchangewhere John Broderick, CEO, and Neil Crane, Director of Product Strategy, offer their industry insight at an interactive session titled Customer Expectation +1: Creating Customer Champions taking placeon Monday, April 11 at 1:45 p.m. Market leaders and executives alike gather at this biannual Customer Contact event to gain knowledge on best practices implementation for that competitive edge in their organization. For more information please visit www.frost.com/ccs.
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About Cicero Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM™ technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents. To join our Growth Partnership, please visit www.frost.com.
Director of Client Services
Cicero, Cicero Integrator, Cicero XM, Cicero XM Integrator, Cicero XM Desktop, Cicero XM Discovery, and Cicero XM Enterprise are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.’s filings with the Securities and Exchange Commission.