Cicero Releases Cicero XM Discovery 2.1 to Provide Visibility into Desktop Activities and Application Performance
New Release to be Showcased at Frost & Sullivan’s Customer Contact Europe and NECCF Vendor Expo
Cary, North Carolina – May 31, 2011 – Cicero Inc. (BB: CICN), a global leader in customer experience management and desktop integration solutions,today announced that it has released Cicero XM Discovery 2.1, which adds application performance to its existing award-winning desktop activity monitoring and reporting product.
Using Cicero XM Discovery companies can capture and monitor desktop activities and application performance data to ‘find and fix’ process bottlenecks and technical problemsacross the enterprise. This data enables IT to see what applications are used, potential memory issues, web application response times, and other areas for improvement. Business analysts can use the data to gain a deeper understanding of the frequency and time spent on particular tasks and how applications are used to target areas for process improvement. The new features in this latest release allow you to:
· Collect details on every process running on a workstation including when they startedand stopped.
· Set CPU monitoring thresholds to generate alerts.
· View system usage information such as resources, memory, threads, processor, and memory pages.
· Set up and monitor network ‘ping’ to check workstation connectivity and performance.
“These new features assist enterprise IT groups in revealing trends and potential problems in the network as well as to identify areas where network management tools need to be implemented,” stated Tony Castagno, Chief Technology Officer at Cicero. “Our customers are already using Cicero XM Discovery to identify process issues related to using desktop applications. By adding application performance to these capabilities, enterprise IT and business groups can get a comprehensive view of what is happening at the desktop and provide targeted, cost-effective fixes.”
Cicero XM Discovery will be showcased at the following events:
· Frost & Sullivan’s Customer Contact Europe on June 5-7. Learn more at http://www.frost.com/cce
· NECCF Vendor Expo on June 7. Learn more at http://www.neccf.org/
· Join our Webinar on June 29th at 1:00 pm ET. Learn more at https://www1.gotomeeting.com/register/487689185
About Cicero Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com.
Cicero, Cicero XM, Cicero XM Discovery, United Desktop, and United Data Modelare trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.’s filings with the Securities and Exchange Commission.
Director of Client Services