Cicero Partners with almato GmbH
Cary, North Carolina – January10, 2012– Cicero Inc. (BB: CICN), a provider of customer experience management and integration solutions,today announced that it has partnered with almato GmbH, a distributor of contact center technologies. The new partnership will deliver integrated and smart desktop solutions and will begin projects for new customers in Europe.
Cicero’s focus is on customer interaction management with emphasis on desktop integration and business process automation, which transforms human interaction across the enterprise. Cicero’s technology enables the flow of data between different applications, regardless of the type and source of the application, eliminating redundant entry and costly mistakes. In this new partnership, almato will use Cicero’s products to:
· Enforce rules and provide alerts forcall recording and othercompliancerequirements
· Automate up and down-stream business processes
· Monitor and capture desktop activity for reporting, dashboards, etc.
· Provide smartdesktopswith context-sensitive decision support/scripting
· Deliver solutions in 8-14 weeks
“Cicero’s unique, non-invasive integration technology is ideal for projects where disparate applications need to be rapidly integrated to improve information sharing, communications, and enforce business rules,” said Peter Gissmann, Managing Director of almato GmbH. “In addition to enforcing processes for compliance purposes, Cicero’s products will help us deliver solutions to our customers that reduce employee effort and improve the customer experience.”
“By combining our expertise in desktop integration and process automation with almato’s contact center industry experience, both companies have positioned themselves to expand in the European market,” said Tom Aiello, Senior Vice President of Sales at Cicero. “We look forward to working with almato in delivering quality customer service solutions.”
About almato GmbH
almato GmbH is a full service distributor of contact center workforce optimization solutions in Germany, Austria and Switzerland. Founded by Peter Gissmann, almato brings a wealth of experience in providing innovative technology solutions for businesses, and understands the value of technology as it relates to corporate goals and objectives. Peter Gissmann has a proven track record for building distribution channels and leading growth in technology organizations such as TCS, InVision Software AG and Aspect Communications. For more information, visit www.almato.de.
About Cicero Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com.
Cicero, Cicero XM, Cicero XM Discovery, United Desktop, and United Data Model are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.’s filings with the Securities and Exchange Commission.