First Tennessee Bank Deploys Cicero XM
Award-winning Customer Service Organization Delivers Smart Desktop Solution
Cary, North Carolina – March 26, 2013– Cicero Inc. (BB: CICN), a provider of business performance software for desktops and mobile devices, today announced that First Tennessee Bank has deployed Cicero XM to deliver Smart Desktops to their customer service representatives to improve employee productivity and further enhance the customer experience.
Cicero XM was selected as an enterprise IT solution because it allows the bank to plug existing applications and services into a desktop service bus without modifying any of the data sources. This enables the sharing of data across applications, allows for the creation of cross-application workflow and business rules, and feeds data to new composite views shaped toward the type of interaction being handled. In addition, First Tennessee Bank is deploying Cicero to:
- Integrate several in house and 3rd party applications (deposits, credit cards, etc.) from disparate platforms
- Develop composite screens to provide a 360° customer view
- Deliver single sign on and stay signed on functionality
- Create workflows and automated processes for many manual procedures
- Provide guidance for employees to assist in complex transactions
- Capture business events and milestones for reporting
“Cicero XM’s configuration and development environment, Cicero XM Studio, has allowed us to integrate, automate, and present information to our business users,” stated Brian Ramsey, Call Center Technology Manager of First Tennessee Bank. “Equally important is the product’s ability to abstract a variety of existing data sources and quickly swap them out in the future without redeveloping and reconfiguring everything.”
“Cicero XM’s technology will permit the bank to rapidly make ongoing changes to their desktops without having to replace or modify their current applications,” stated Tony Castagno, Chief Technology Officer at Cicero. “We are excited to see the results of their rollout of Cicero XM in their contact centers and look forward to working with them in future projects.”
About First Tennessee
The 4,500 employees of First Horizon National Corp. (NYSE:FHN) provide financial services through more than 170 First Tennessee Bank locations in and around Tennessee and 19 FTN Financial Group offices in the U.S. and abroad. First Tennessee has the leading combined market deposit share in the counties where it does business and one of the highest customer retention rates of any bank in the country. FTN Financial is a capital markets industry leader in fixed income sales, trading and strategies for institutional clients in the U.S. and abroad. FHN has been recognized as one of the nation's best employers by AARP and Working Mother magazines. More information is available at www.fhnc.com.
About Cicero Inc.
Cicero® provides business performance software that enables companies to monitor and improve their existing technologies to deliver smart, integrated, and secure solutions at employees’ desktops and mobile devices. Using Cicero EDGE, global customers are addressing the challenges of security, compatibility, and usability by leveraging existing applications and delivering integrated enterprise mobility at the fraction of time and cost as other approaches. Others use Cicero XM to improve contact center and back office performance by integrating, automating, and presenting information with smart desktops. Cicero customers and partners also use Cicero Discovery to collect activity and application performance data and track business objects across time and across multiple users as well as to measure against defined business process workflows for analysis and/or to feed third party applications. Learn more at www.ciceroinc.com.
Cicero, Cicero XM, Cicero Discovery, Cicero EDGE, United Desktop, and United Data Model are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.’s filings with the Securities and Exchange Commission.
Contact: Keith Anderson