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Cicero Introduces Cicero XM Discovery™
New Offering Provides Operational Visibility into Desktop Activity for Process Improvement and Cost Reduction
CARY, NC August 10, 2010 — Cicero Inc. (BB: CICN), a global leader in customer experience management and desktop integration solutions, announced today it is launching a new product called Cicero XM Discovery to assist organizations in identifying potential areas for improvement in business processes, compliance, training, and application usage.
Cicero XM Discovery is a lightweight, easily deployed, and configurable tool to capture desktop activity at the end user desktop and to record that activity either locally or in a central data store. This data includes information about the applications and windows that a user works with, the web pages they visit, when data is copied and pasted, and more. This usage data enables business analysts to gain a much deeper understanding of the frequency and time spent on particular tasks and how applications are used to target areas for process improvement, increasing end-user productivity, and reducing costs.
Using Cicero XM Discovery, companies can now:
- Quickly examine application usage and identify areas for process improvement
- Capture, analyze, and focus on Key Performance Indicators and metrics
- Monitor for potential business rule, compliance, and company policy issues
- Supply desktop activity data to third-party enterprise analysis and reporting applications (e.g., BI, BAM, BPM, WFM)
“Cicero Discovery enabled our ability to rapidly implement a process to monitor, report and analyze desktop-level workflow events for our client’s call centers and back-office operations. This allowed us to better define the cost benefits of our desktop integration projects and then statistically prove the results,” said Edward J. Goldgehn, VP and Lead Solutions Architect, Innoverse Services Network, Inc.
“Cicero XM Discovery is an excellent strategic analysis tool for companies to gain needed visibility into their operations,” stated Tony Castagno, CTO of Cicero. “By monitoring and capturing desktop activity, you not only have access to valuable data to target training, business processes, and compliance, but also information that you can use to optimize your desktops to improve operations and significantly reduce costs.”
About Cicero Inc.
Cicero Inc., founded in 1988, provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at http://www.ciceroinc.com.
For Cicero Inc.:
Keith Anderson
Director of Client Services
kanderson@ciceroinc.com
919-380-5092
Cicero, Cicero Integrator, Cicero XM Integrator, Cicero XM Desktop, Cicero XM Discovery, and Cicero XM Enterprise are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.’s filings with the Securities and Exchange Commission.