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Cicero Inc. Signs Reseller Partnership Agreement with VITEC, Inc.
VITEC to Deliver Cicero XM Intelligent Desktop Solutions to Contact Centers
Cary, NC—April 27, 2010—Cicero Inc. (BB:CICN), a leader in customer experience management and desktop integration solutions, announced today that VITEC, Inc., a provider of comprehensive contact center solutions, has signed a partnership agreement to resell and deliver Cicero XM software solutions.
Cicero XM technology helps companies transform their customer interactions by simplifying agent workflow, automating tasks, providing context-sensitive scripting and automatically sharing data between applications, all while leveraging existing IT investments. Cicero XM with its United Data Model™ combines enterprise data from disparate applications and abstracts it to provide the right information to a customer service representative within the context of an interaction. This feature empowers both IT and business analysts to make desktop changes on demand without programming time or risk.
The benefits of Cicero XM in contact centers are immediately seen, with customer service representatives spending less time worrying about navigating applications and, instead, addressing what is most important to the customer and the company. Cicero XM is also shortening training time, reducing average call time, increasing cross/up sell opportunities for companies, and delivering on other key performance indicators that its customers utilize to measure success.
“VITEC, Inc. is proud to begin our partnership with Cicero Inc. Cicero XM is the ideal complement to VITEC’s current suite of best in class contact center solutions,” says Vince Fulgenzi, VITEC’s CEO. “Cicero XM enables VITEC’s team to fully leverage their expertise in the contact center - while also helping our clients achieve the best in class utilization across the enterprise,” adds Michelle O’Brien, VITEC’s Executive VP of Operations. “The toolset Cicero XM brings to the desktop and the ease with which agents can access data delivers measurable improvements in the customer contact zone, further impacting customer loyalty. It’s a win-win offering and we are honored to announce our collaboration with Cicero Inc.”
“Only Cicero XM lets you build integrated, intelligent desktop solutions easily and responsibly without modifying existing applications or writing code,” said Mike Garner, Chief Customer Officer at Cicero. “Our configuration toolset, Cicero XM Studio, provides IT with the ability to protect corporate data and business groups the ability to manage information that is important to them. This is particularly important to partners such as VITEC that deliver solutions that address the needs of both groups. We look forward to working with VITEC in providing software solutions to their contact center and enterprise customers.”
VITEC, Inc.
VITEC, Inc. is a Value Added Reseller (VAR) focused on providing a complete, customized suite of solutions for contact centers around the globe. VITEC was founded in 1989 and now with over 20 years of customer driven emerging technology experience, VITEC has earned the reputation for excellence in its approach to analysis, design, implementation and support. Our customer-centric, value added approach enables companies to enrich their multi-media communications throughout the contact center, across the enterprise and beyond. Learn more about VITEC at http://www.vitecinc.com.
About Cicero Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero’s XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more about Cicero at http://www.ciceroinc.com.
Cicero, Cicero Integrator, and Cicero XM are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Cicero Contact:
Keith Anderson
Director of Client Services
kanderson@ciceroinc.com
919-380-5092
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.’s filings with the Securities and Exchange Commission.