About Cicero Inc.
Enabling Business Transformation of Enterprise Interactions
Cicero provides businesses the ability to maximize every interaction from intra-company back office applications to those that take place between employees, customers and vendors while extending the value of the best of breed applications in which businesses have already invested. We provide an innovative and unique combination of application and process integration, automation, presentation and real-time analysis, all without changes to the underlying applications or requiring costly development expenditures. Our business integration software addresses the emerging need for companies' information systems to deliver enterprise-wide views of their business information processes. In addition to our software solutions, we also provide technical support, training and consulting services as part of our commitment to providing our customers with industry-leading solutions. Cicero's consulting team has in-depth experience in developing successful enterprise-class solutions as well as valuable insight into the business information needs of customers in the largest Fortune 500 corporations worldwide.
This groundbreaking technology, ideal for the call center industry. Cicero provides a higher degree of automation, enabling our agents to focus more on the customer’s needs and less on the complicated tasks involved in meeting those needs. Cicero is already improving customer satisfaction and agent efficiency, reducing training times for new agents as well as contributing to reduced agent turnover.
Vice President, Consumer Services BPO
Our focus is on the customer interaction management market with emphasis on desktop integration and business process automation with our Cicero XM™ products. Cicero XM enables businesses to transform human interaction across the enterprise. Cicero XM enables the flow of data between different applications, regardless of the type and source of the application, eliminating redundant entry and costly mistakes. Cicero XM automates up and down-stream process flows, enforcing compliance and optimizing handle time and provides a task-oriented desktop, reducing training time and enabling delivery of best in class service. Cicero XM captures real-time information about each interaction, guiding the user through an activity and capturing usage data to spot trends and forecast problems before they occur.
To learn more about Cicero’s products, please visit our Products area or Contact Us.
