Cicero delivers robust desktop integration solutions for contact centers, outsourcers, government, and the enterprise.

Focus On Cicero

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• Cicero Technology
• Whether you are looking to resolve a simple integration challenge or create a unified desktop for your contact center, the Cicero Platform provides a scalable, flexible, and cohesive solution in a fraction of the time and cost required compared with other approaches.
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• Doing More with Less
• How integration at the point of contact improved agent effectiveness without breaking the bank. Join Frost & Sullivan, as we take a look behind the curtain at ACS to show you how this company is integrating at the point of contact, maximizing service quality and responsiveness. Watch this recorded eBroadcast.
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Promotions Section

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• Extending Service-Oriented Architecture to the Desktop
• Cicero helps build and deploy SOAs in a fraction of time and cost. Instead of spending years rewriting applications to conform to a new architecture, Cicero enables an enterprise to start receiving full benefits of an SOA without changing legacy and other core systems.
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• Delighting Your Customers
• Empowering Agents — By integrating applications at the desktop, you empower customer service agents by automating workflow, providing access to needed information, tools, and features as well as supporting the agent with training.
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• Partner with Cicero
• Use Cicero in your next integration project. You can use the Cicero Platform to rapidly integrate any application without having to write or change application code. Cicero can also be embedded with your products and used as the integration framework to share data, streamline workflow, and much more.
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