Cicero Unveils Discovery Automation 2015 for Contact Centers and the Back Office
New Offering Makes Delivering Automation Easier to Design, Create, and Deploy
CARY, NC April 7, 2015 — Cicero Inc. (BB: CICN), a leading provider of activity intelligence and improvement software for the back office and contact center, today announced the public availability of Cicero Discovery Automation, delivering the benefits of our integration technology, using 20% to 30% less effort and time to design, create, and deploy them. Leveraging the features of Cicero’s desktop analytics technology, the new offering adds automation capabilities that allow organizations to quickly and easily remove barriers to employee productivity and deliver a better customer experience.
Cicero Discovery Automation quickly reduces redundant, manual activity by eliminating copy and paste within and between applications, automating common tasks such as customer look-up and search, and delivering single sign-on. These improvements streamline processes and reduce the employee effort and time it takes to handle each customer interaction in the contact center and each transaction in the back office.
Easy-to-Collect Activity Intelligence + Automation
Desktop activity intelligence provides a unique set of data by capturing, storing, and reporting activities and events across applications to map employee effort and highlight areas of improvement in business processes, compliance, training, and application utilization. Cicero Discovery Automation starts with this same insight and then adds automation based on intelligence.
Cicero Discovery Automation provides an iterative automation approach, allowing organizations to prioritize improvements, analyze the results based on real-world usage data, make adjustments and then roll out changes.
Easier to Use for Developers and Business Analysts
The new Discovery Automation Studio enables you to examine an application interface and selectively access specific information at a meta-level without requiring a deep knowledge of that application’s internal code. Once you have selected the information of interest and created your automated process definitions, you automatically deploy the solution to end users. The new Studio:
- Does not require additional investment in third party tools such as Microsoft Visual Studio
- Abstracts data allowing the loose coupling of applications
- Allows you to transform and federate data between applications as well as the ability to set conditions
- Provides an easy-to-use interface to configure and deploy a solution.
“Cicero has pioneered technology that has streamlined business process and increased efficiency and efficacy for enterprise-level organizations,” stated John Broderick, CEO at Cicero. “The launch of Cicero Discovery Automation reflects a big leap forward in making process intelligence and automation initiatives easier than ever to design and deploy for our clients and partners alike.”
About Cicero Inc.
Cicero provides analytics and automation software that help organizations isolate process issues and automate employee tasks in the contact center and back office. Leveraging a suite of sensors, Cicero Discovery provides user endpoint analytics by collecting activity data and mapping employee effort to highlight areas for improvement in business processes, compliance, training and application utilization. Business analysts and IT then target these areas with Cicero Discovery Automation to automate tasks and simplify employee work. By realizing and removing the barriers to productivity, customers such as Nationwide and UBS use Cicero solutions to build enterprise value by improving performance, reducing cost, and transforming the employee and customer experience. Learn more at ciceroinc.com.
©2015 Cicero Inc. All rights reserved. Cicero®, Cicero Discovery™, Cicero Discovery Automation™, Cicero Discovery Sensor™, and United Desktop® are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.’s filings with the Securities and Exchange Commission.
Director, Communications and Marketing