Cicero and NCS Technologies Partner to Deliver Contact Center and Back Office Solutions
Cicero Products to Complement NCS Technologies Service Offerings
Cary, NC January 20, 2015 – Cicero Inc. (BB: CICN), a leading provider of activity intelligence and improvement software for the back office and contact center, and NCS Technologies, a provider of high value customer touch point solutions, today announced a new partnership to deliver analytics and automation solutions in contact centers and the back office.
Under the new partnership, NCS Technologies will use Cicero software to identify process issues and automate tasks at the employee desktop. NCS will be able to create new contact center and back office solutions to:
- Monitor for potential business rule, compliance, fraud, etc.
- Pinpoint repetitive and manual tasks that could be automated
- Supply data to 3rd party applications (e.g., BI, BPM, WFM, etc.)
- Improve application usage and better focus/leverage IT investments
- Deliver Single Sign-On and Stay Signed-On
- Search databases such as Customer, Knowledge Base, etc.
- Eliminate cut/copy and paste
“Desktop discovery and automation is a critical component of our Customer Experience (CX) service offering, often being the pivotal component that cost justifies our engagements. After reviewing and implementing other Desktop Automation products, we found Cicero to have significant advantages both in the feature package as well as system performance” said Doug Sabo, SVP. “Of key importance is the ability of the application to process transactions quickly and efficiently under heavy workloads; the Cicero application suite has been successfully deployed in environments where the workload was substantial, if not excessive without a negative impact on performance”.
“NCS Technologies is known for delivering next-generation technology solutions and providing innovative services to increase customer satisfaction and loyalty,” said John Broderick, CEO. “We look forward to working with NCS in delivering process analytics and automation to their contact center and back office customers.”
About NCS Technologies
NCS Technologies helps large corporations optimize customer experience (CX). We are the pioneers in Intelligence-Driven CX, which enables our clients to reduce customer churn and increase add-on revenue. Our Optimized Policy Provisioning technology dramatically improves document output for Customer Communications Management (DOCCM) specific to policy creation and generation for the insurance industry. NCS Technologies is a certified Minority Business Enterprise (MBE). More information is available about NCS Technologies at http://www.ncstech.com.
About Cicero Inc.
Cicero provides process analytics and automation solutions that help organizations isolate process issues and automate employee tasks in the contact center and back office. Leveraging a suite of sensors, Cicero Discovery provides desktop analytics by collecting activity data and mapping employee effort to highlight areas for improvement in business processes, compliance, training and application utilization. Business analysts and IT then target these areas with Cicero Discovery Automation to automate tasks and simplify employee work. By realizing and removing the barriers to productivity, customers such as Nationwide and UBS use Cicero solutions to build enterprise value by improving performance, reducing cost, and transforming the employee and customer experience. Learn more at ciceroinc.com.
©2015 Cicero, Inc. All rights reserved. Cicero®, Cicero XM®, Cicero Discovery™, Cicero Discovery Sensor™, United Desktop®, and United Data Model® are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.’s filings with the Securities and Exchange Commission.
NCS Technologies Contact:
Thomas D. Clark
Director of Business Development
Director, Communications and Marketing