Case Studies
Making Customer Interactions More Profitable
Our team has successfully delivered over 75 desktop optimization projects and our technology has been deployed on over 100,000 desktops around the globe for businesses large and small. Here is a snapshot of some of the results of using Cicero:
- A Fortune 500 computer hardware company reduced Average Handle Time (AHT) by 20% for a savings of $2M per year
- A major call center outsourcer reduced AHT by approximately 10% resulting in savings of $1M per year
- A major travel services company shortened the reservation process by 15%
- IT Call Center reduced handle time by 76 seconds by deploying Cicero
- A major financial services company reduced AHT by an average of 13% resulting in savings of $1.2M per year and reduced training by two weeks
