Another Major Financial Services Firm Selects Cicero Discovery
Solution to Isolate Process Issues, Measure Employee Effort
CARY, NC January 27, 2015 — Cicero Inc. (BB:CICN), a leading provider of activity intelligence and improvement software for the back office and contact center, announced today that a highly respected, globally known financial services and brokerage firm with hundreds of branch offices has selected Cicero Discovery to map the employee journey and identify the barriers to productivity and a positive customer experience.
Cicero Discovery software provides activity intelligence by capturing, storing, and reporting activities and events across applications to map employee effort and highlight areas of improvement in business processes, compliance, training, and application utilization. Cicero customers and partners are using Cicero Discovery to:
- Identify process bottlenecks and target areas for automation
- Measure idle time and time spent on certain tasks
- Discover repetitive and manual tasks such as cut/copy and paste
- Monitor for compliance issues and other business rules
- Identify data entry issues and training needs
“Cicero Discovery begins collecting empirical data the moment it’s installed, allowing you to measure employee effort and identify areas for improvement. It is ideal in both the back office and contact center where complexity drives unnecessary time and cost, and directly influences the customer’s experience” said Mike Garner, Chief Customer Officer at Cicero. “We are pleased that another premiere financial services company has selected Cicero to identify process bottlenecks that impact productivity and customer service.”
About Cicero Inc.
Cicero provides process analytics and automation software that help organizations isolate process issues and automate employee tasks in the contact center and back office. Leveraging a suite of sensors, Cicero Discovery provides user endpoint analytics by collecting activity data and mapping employee effort to highlight areas for improvement in business processes, compliance, training and application utilization. Business analysts and IT then target these areas with Cicero Discovery Automation to automate tasks and simplify employee work. By realizing and removing the barriers to productivity, customers such as Nationwide and UBS use Cicero solutions to build enterprise value by improving performance, reducing cost, and transforming the employee and customer experience. Learn more at ciceroinc.com.
©2015 Cicero Inc. All rights reserved. Cicero®, Cicero XM®, Cicero Discovery™, Cicero Discovery Sensor™, United Desktop®, and United Data Model® are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.’s filings with the Securities and Exchange Commission.
Director, Communications and Marketing