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Careers

Learn, Contribute, and Grow with a Talented Team

Cicero Inc. is looking for talented professionals to work as a team to continue to bring Cicero technology to our customers. If you are a motivated individual looking for an opportunity to contribute to a growing company, we are interested in hearing from you.

To apply for any of these positions, please send your resume in MS Word to with the position title in the subject line.

Current Job Openings...

PART-TIME SYSTEMS ADMINISTRATOR / SUPPORT ENGINEER

Cicero, Inc., a global leader in customer experience management and desktop integration solutions, is seeking a Systems Administrator / Support Engineer to provide systems and network administration, internal IT support, and external support on the company’s products. This is a part-time position leading to a full time position based on future business requirements.

Duties and Responsibilities:

  • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
  • Perform on-site and remote technical support for IT and the company’s products.
  • Design, configure, and test computer hardware, networking software and operating system software.
  • Diagnose hardware and software problems, and replace defective components.
  • Develop, maintain, and monitor procedures for all server backups and disaster recovery.
  • Assist in the organization and inventory of all hardware and software resources.
  • Provide emergency on-call support for internal and external customers.
  • Create and maintain good technical documentation.
  • Assist in the testing of software including the company’s products.
  • Coordinate with vendors and with company personnel in order to resolve issues.
  • Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
  • Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
  • Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
  • Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

Requirements:

  • Minimum 2 years technical experience providing IT and customer support including troubleshooting, maintaining LANs, and system configuration.
  • MCSE or equivalent experience in setting up, configuring and maintaining Microsoft-based servers.
  • Experience setting up and maintaining Cisco routers, VPNs and firewalls is required.
  • Installing, configuring, and administering Active Directory, Microsoft Exchange, and Microsoft SQL is required.
  • Experience with HTML and web site development is preferred.
  • Accountability and a strong customer service ethos are essential prerequisites for this critical role. An ability to achieve results while operating independently with minimal guidance is a must.
  • Ability to move IT related equipment and configure hardware as needed.
  • Excellent written and oral communications with strong presentation skills.

Education:

  • A bachelor’s degree is required. A degree in a technical discipline is preferred.

Location:

  • This position is located at our corporate headquarters in Cary, NC.

Salary:

  • Starting salary is commensurate on experience.

SENIOR SOFTWARE DEVELOPER
C#, .NET, WCF/WPF/VSIP

Cicero, Inc. has a Senior Software Developer position open for a C#, .NET, WCF/WPF/VSIP Developer. Contract or contract to perm will also be considered. Atlanta area preferred but not required. You will join an exceptional development team and work in current and forward technologies with an established and growing entrepreneurial company. You must be a versatile engineer with interests in software process, design, coding and testing. You will need to excel in both team and work at home environments and possess well-developed written and oral communication skills. Our professional staff enjoys a casual, relaxed, and creative work environment.

Requirements:

  • 7+ years experience in Software Development
  • Strong knowledge of object-oriented design
  • Strong knowledge of multi-threaded Windows development
  • Strong knowledge of .NET development using C#
  • BS Computer Engineering or related technical field preferred

Experience:

  • C# on Microsoft Windows platform using Visual Studio
  • MS SQL (or Oracle)
  • WPF (Windows Presentation Foundation)
  • WF (Windows Workflow Foundation)
  • WCF (Windows Communications Foundation) implementation
  • Silverlight experience highly preferred
  • Visual Studio Industry Partner (VSIP) program highly desirable
  • Agile/Scrum approach desirable

Keywords: C# Developer, Silverlight, WCF/WPF Developer, BS Computer Engineering, Software Development, object-oriented design, multi-threaded Windows development, ASP.NET, TCP/IP network protocols, HTML/JavaScript/CSS web development, .NET, C#, C/C++, Microsoft Windows, Visual Studio, VSIP (Visual Studio Industry Partner program), MS SQL, WPF (windows presentation foundation), WF (windows workflow foundation), WCF (windows communications foundation), XML, XAML, XOML, SOAP implementations.

CICERO SALES ENGINEER

Cicero Sales Engineers are responsible for supporting the sales force in all aspects of the pre and post sales cycles. This position also requires becoming efficient with the Cicero Integration Studio to complete Cicero Integrations at Customer Sites. The idea candidate has excellent presentation skills and a strong technical background. Responsibilities include but are not limited to:

  • Gathering information and requirements from customers and partners to formulate and document suitable Cicero solutions.
  • Develop and deliver technical sales presentations on Cicero solutions and services.
  • Perform Cicero Product Demos to both business and technical audience
  • Do ROI Analysis and create customer case studies
  • Creation and implementation of Cicero Design Documents
  • Product presentation at trade shows
  • Post Sales Project Management and assistance with Cicero Professional Services

The position may require up to 50% Travel.

Required skills include:

  • Excellent customer service skills
  • Minimum 4 years pre- and post-sales experience including requirements gathering and project management
  • 5+ years of technical Contact Center experience
  • Understanding of call center software, IT environment, and business is required
  • Experience working with best practices in call centers, business process management, and call center metrics is preferred
  • Excellent presentation skills
  • Ability to speak both to a technical and business audience
  • Software troubleshooting skills
  • Ability to multi-task and manage competing priorities in a demanding environment
  • External customer software implementation and support
  • Excellent oral communication skills
  • Strong organizational, problem-solving and analytical skills
  • Good judgment, self-starter with the ability to make sound and timely decisions
  • Thorough knowledge and use of Visual Studio 2008(or later) in an enterprise environment is required.
  • Java experience is preferred
  • Web server experience
  • Ability to learn new software products such as Cicero, VB etc.
  • Available to travel for some customer implementation projects
  • Authorized to work in the US with current passport

Salary Range

TBD

Part-time/Full-time

Full-time (60 Day Temp to Hire)

Location

East Coast - United States

NO RELOCATION OFFERED

SOLUTION / IMPLEMENTATION CONSULTANT (USA, East Coast)

Cicero, Inc. has open positions in our Professional Services team. As a member of our team, you will work closely with our customers demonstrating and delivering Cicero products, defining and implementing mission-critical solutions in contact and call centers of major corporations and servicers.

You must be a highly motivated and self-managed professional with a proven record of successful software implementation. You will have the opportunity to exercise a broad range of “hands-on” consulting disciplines including: project management, business / solution analysis, solution design and development, implementation, training, and support.

Your analytical skills should be backed up by programming experience in a high level language (such as C#) or with business process/software development tools. You will be working with innovative products and technologies such as .NET, WPF (Windows Presentation Foundation), WF (Windows Workflow Foundation), WCF (Windows Communications Foundation) and MS SQL (or Oracle). You should be comfortable using Microsoft Visual Studio.

You will need to excel in both on-site team and work at home environments and possess well-developed written and oral communication skills.

Desired Skills

  • Excellent customer service skills
  • Knowledge of Call Centers
  • Software troubleshooting skills
  • Ability to multi-task and manage competing priorities in a demanding environment
  • Excellent oral communication skills
  • Strong organizational, problem-solving and analytical skills
  • Good judgment, self-starter with the ability to make sound and timely decisions
  • Ability to learn new software products
  • Project Management Experience or Experience with WPF / Windows Workflow a Plus

Experience

  • 5+ years software implementation and support
  • Experience in high level programming language, C# .NET preferred
  • Experienced using Microsoft Visual Studio
  • BS Computer Engineering or related technical field preferred

Location

USA East Coast, near major city airport preferred.

Travel

Required for customer related projects.

All candidates must be authorized to work in the US.

Contract or contract to perm will also be considered.

Keywords: Professional Services, Implementation, Consultant, Solution, Workflow, BS Computer Engineering, Software Implementation, Project Management, Windows Development, Training, Support, Call Center, Service Center, Contact Center, .NET, C#, C/C++, Microsoft Windows, Visual Studio, MS SQL, WPF (windows presentation foundation), WF (windows workflow foundation), XML, XAML, XOML, SOAP.

NO RELOCATION OFFERED

To apply for any of these positions, please send your resume in MS Word to with the position title in the subject line.

Cicero is an equal opportunity/affirmative action employer committed to providing equal employment opportunities for all employees and job applications. Cicero prohibits discrimination in the terms or conditions of employment at Cicero because of age, race, color, disability, sex, religion, creed, national origin, or any other classification protected by law.

No third party solicitations will be considered

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