Cicero provides technical support, training and professional services as part of our commitment to providing our customers with industry-leading solutions.

Professional Services

We work directly in partnership with customers and partners to offer services using expert, experienced consultants and a proven methodology to design, develop and implement highly effective solutions. Our Professional Services include:

  • Staff Augmentation
  • Ensured Success joint collaboration
  • Full solution delivery and support


We customize our support solutions to meet your business needs including the following options:

  • Anytime
  • 24/7/365
  • Your time
  • 8:00 to 5:00 pm ET, Monday – Friday
  • As needed
  • Blocks of time
  • By the hour

Current customers with support contracts can go to online support at, our secure customer support website. A username and password are required; please contact us for details.


We offer Cicero training services to make our customers and partners self-sufficient users. Our goal is to have our customers use the toolsets to quickly create and modify their smart desktops as needed.