Cicero provides desktop activity intelligence and improvement software that enables companies to monitor people, processes, and technology, to identify areas for improvement, and to implement change using existing technologies. Cicero Discovery collects any desktop activity, tracks business objects across time and across multiple users, and supports Big Data initiatives by capturing the customer journey at various touch points. Cicero helps customers such as Nationwide and UBS perform to their potential and rapidly build enterprise value by increasing employee productivity and transforming the customer experience.
News
March 1, 2018
Cicero, Inc. Receives 2018 CUSTOMER Magazine Product of the Year Award
August 10, 2015
Nexidia and Cicero Announce Partnership
June 16, 2015
Almawave and Cicero Partner to Deliver Integrated Contact Center Solutions
April 7, 2015
Cicero Unveils Discovery Automation 2015 for Contact Centers and the Back Office
February 24, 2015
Frost & Sullivan Honors First Tennessee Bank with 2015 Best in Class CIO Impact Award
January 27, 2015
Another Major Financial Services Firm Selects Cicero Discovery
January 20, 2015
Cicero and NCS Technologies Partner to Deliver Contact Center and Back Office Solutions
January 13, 2015
Cicero Discovery™ Named TMC’s CUSTOMER Magazine’s 2015 Product of the Year
December 9, 2014
Teleopti Partners with Cicero to Deliver Desktop Analytics with Teleopti’s Workforce Management Solution
Events
Customer Contact East Prepares you for the Future of Customer Care
A FROST & SULLIVAN EXECUTIVE MIND EXCHANGE
EVENT DESCRIPTION
Cicero is honored to be a featured sponsor of Customer Contact East.
This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who strive to innovate the customer experience. Customer Contact East provides pragmatic real world experiences, insight, best practices and tools for embracing an accelerating digital transformation.
WHEN
April 8 – 11, 2018
WHERE
JW Marriott Marco Island Beach Resort
Marco Island, FL
CONFERENCE INFORMATION
Click Here
AGENDA
Click Here
12th Annual Customer Contact East: An Executive MindXchange – “Dynamic Customer-Centric Strategies”
April 17-20, 2016
Customer engagement is the next wave of innovation and the contact center is perfectly positioned to elevate its corporate role as a driver of this transformation. To deliver customer satisfaction that drives growth and revenue, customer service and customer call centers must deepen the level of customer engagement in an omni channel world , and do it efficiently and effectively. Call center, automated and online self-serve, chat, mobile, social, and video channels are all opportunities to leverage technology to raise the bar on service and create a unique brand experience and identity. Agents need to be engaged as well, modern customer service software and technology needs to be in invested in, and best practices and processes need to be in place.
All this and so much more will be covered at the 12th Annual Customer Contact 2016, East: A Frost & Sullivan Executive MindXchange. This event is uniquely collaborative in nature: Wildly candid discussions between participants generate ideas and insights you will not get anywhere else. It’s a spark of inspiration drawn from great minds in customer contact, customer care, customer service, customer experience management, call centers, and operations.
For further information or to register, call Matthew McSweegan at 516-255-3812, or email him at Matthew.McSweegan@frost.com.
