Cicero provides desktop activity intelligence and improvement software that enables companies to monitor people, processes, and technology, to identify areas for improvement, and to implement change using existing technologies. Cicero Discovery collects any desktop activity, tracks business objects across time and across multiple users, and supports Big Data initiatives by capturing the customer journey at various touch points. Cicero helps customers such as Nationwide and UBS perform to their potential and rapidly build enterprise value by increasing employee productivity and transforming the customer experience.

Events

12th Annual Customer Contact East:  An Executive MindXchange – “Dynamic Customer-Centric Strategies”

April 17-20, 2016

Customer engagement is the next wave of innovation and the contact center is perfectly positioned to elevate its corporate role as a driver of this transformation. To deliver customer satisfaction that drives growth and revenue, customer service and customer call centers must deepen the level of customer engagement in an omni channel world , and do it efficiently and effectively. Call center, automated and online self-serve, chat, mobile, social, and video channels are all opportunities to leverage technology to raise the bar on service and create a unique brand experience and identity. Agents need to be engaged as well, modern customer service software and technology needs to be in invested in, and best practices and processes need to be in place.

All this and so much more will be covered at the 12th Annual Customer Contact 2016, East: A Frost & Sullivan Executive MindXchange. This event is uniquely collaborative in nature: Wildly candid discussions between participants generate ideas and insights you will not get anywhere else. It’s a spark of inspiration drawn from great minds in customer contact, customer care, customer service, customer experience management, call centers, and operations.

For further information or to register, call Matthew McSweegan at 516-255-3812, or email him at Matthew.McSweegan@frost.com.

Event Website