What We Believe

We believe there is a better, smarter and more secure way to use technology to access and shape information in order to make interactions and processes more efficient. It all starts with the single biggest obstacle to making it happen – the employee desktop.

Cicero provides activity intelligence and automation software that help organizations isolate process issues and automate employee tasks in the contact center and back office. Leveraging a suite of sensors, Cicero Insight provides user endpoint analytics by collecting activity data and mapping employee effort to highlight areas for improvement in business processes, compliance, training and application utilization. Business analysts and IT then target these areas with Cicero Automation to automate tasks and simplify employee work. By realizing and removing the barriers to productivity, customers such as Nationwide and UBS use Cicero solutions to build enterprise value by improving performance, reducing cost, and transforming the employee and customer experience.

Management Team

Cicero’s Management Team has over 100 years of combined experience delivering desktop analytics and automation solutions for the Fortune 500 back office and contact center environments.

John Broderick

John Broderick

CEO and CFO

Mr. Broderick is responsible for the company’s global finance functions and daily operations.

Tony Castagno

Tony Castagno

CTO

Mr. Castagno is responsible for technology vision and execution for Cicero’s Customer Experience software.

Mike Garner

Mike Garner

CCO

Mr. Garner is focused on the Cicero customer experience by managing customer relationships, delivery, and communication.

Tom Aiello

Tom Aiello

SVP, Sales

Mr. Aiello leads worldwide sales and is responsible for driving revenue growth and increasing market leadership to Cicero.