About Cicero Inc – Analytics and Automation
Desktop Activity Intelligence and Improvement for the Back Office & Contact Center
We believe there is a better, smarter and more secure way to use technology to access and shape information in order to make interactions and processes more efficient. It all starts with the single biggest obstacle to making it happen – the employee desktop.
Cicero provides analytics and automation software that help organizations isolate process issues and automate employee tasks in the contact center and back office. Leveraging a suite of sensors, Cicero Discovery provides user endpoint analytics by collecting activity data and mapping employee effort to highlight areas for improvement in business processes, compliance, training and application utilization. Business analysts and IT then target these areas with Cicero Discovery Automation to automate tasks and simplify employee work. By realizing and removing the barriers to productivity, customers such as Nationwide and UBS use Cicero solutions to build enterprise value by improving performance, reducing cost, and transforming the employee and customer experience.